FAQ

We specialize in premium Korean rice cooker brands, including CUCKOO and CUCHEN. These are two of the most trusted names in South Korea, known for their advanced technology and superior cooking results.
Korean rice cookers offer exceptional quality, pressure-cooking features, voice navigation, multiple rice modes (white, brown, mixed, GABA, porridge), and consistent, fluffy rice every time. Brands like CUCKOO and CUCHEN are especially popular for their durability and smart functions.
Yes! We provide nationwide shipping across New Zealand, including Auckland, Wellington, Christchurch, and other major cities.
All rice cookers sold on our website are compatible with New Zealand's 230V power system. No voltage converter is needed.
Yes. We offer professional repair and maintenance services for Korean rice cookers, especially CUCKOO and CUCHEN models. Whether it’s a faulty sensor, lid issue, or power malfunction—we can help.
To clean your rice cooker: • Remove the inner pot and wash with warm soapy water. • Wipe the steam cap and lid area regularly. • Use the “auto-clean” function if your model supports it. • Do not immerse the base in water. Regular cleaning ensures better performance and longevity.
Absolutely! Korean rice cookers support: • Brown rice • Mixed grains • GABA rice • Sushi rice • Porridge (juk) • Steam dishes • Slow-cook and even baking in some models CUCKOO and CUCHEN models are like multi-cookers, perfect for diverse meal options.
• CUCKOO: Known for advanced pressure cooking, voice navigation, and smart cooking algorithms. • CUCHEN: Focuses on premium build, non-stick pots, and intuitive controls. Both are top-tier, and the choice often comes down to personal preference or specific features.
We are an online store based in New Zealand, and while we don’t currently operate a physical storefront, we offer reliable courier delivery and responsive customer service for all your needs.
We accept major credit/debit cards, bank transfers, and selected Buy Now Pay Later options like Afterpay (where available).
Yes, all our Korean rice cookers come with a manufacturer’s warranty, and we offer support for both in-warranty and out-of-warranty service needs.
Yes. We stock genuine CUCKOO and CUCHEN spare parts including inner pots, lids, gaskets, and more. If you need a specific part, please contact us.