Services

Do you Need any Help ?

Is your rice cooker not working? Or do you have any mechanical problems that you can’t fix? email to info@ricecooker.co.nz and tell us what’s wrong with your rice cooker and we’ll help you fix the problem.

Warranty

All products come with a one year manufacturer warranty that covers mechanical parts and labor. Warranty does not cover items such as: dew dish, steam plate, measuring cup, rice scooper, cover packing, inner pots, inner lids and removable cover lids.

Warranty does not cover improper use, misuse, abuse, or neglect on the part of the owner. This warranty is invalid in any case that the product is taken apart or serviced by an unauthorized service station. This warranty gives you specific legal rights and they may vary from state to state. Warranty terms and conditions are subject to change without notice.

Warranty coverage does not cover shipping costs for items sent to our service center for repair. Shipping costs may vary depending on your location and distance from our service center.

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